Credits - Legal Notice - General Sales Conditions - Confidentiality
Correspondence address
Copymage SAS - Service Client Internet
8 rue Saint Roch
75001 PARIS
Contact us by email: info@copymage.com
Publisher
COPYMAGE SAS with a capital of 5,000 euros
Registered office: 8 rue Saint Roch 75001 Paris
Trade and Companies Register number: 401 297 619
Intra-community VAT number: FR67 401297619
Host
OVH - 19 Pl. Françoise Dorin, 75017 Paris
The data on this site is provided for information purposes only, without any implicit or explicit guarantee.
TERMS AND CONDITIONS OF USE
ARTICLE 1. LEGAL INFORMATION
Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, this article specifies the identity of the various parties involved in its implementation and monitoring.
The copymage.com website is published by : SAS COPYMAGE, whose head office is located at the following address: 8 RUE SAINT ROCH, and registered at 401 297 619.
Telephone: 01 84 79 70 85/ E-mail address: info@copymage.com.
The publication director of the site is: Mathieu Adès.
The copymage.com website is hosted by : ONLINE SAS, whose headquarters are located at 75366 Paris CEDEX 08
Telephone number: 01 84 13 00 00
ARTICLE 2. PRESENTATION OF THE SITE
The purpose of the copymage.com website is to print and process documents via an online site, collection from shops and dispatch. copymage.com prints or has printed on behalf of its customers.
copymage.com undertakes to make the printed documents available in the Paris boutique or to deliver them via our delivery partner according to the time slot selected by the customer, to the address correctly provided by the latter, between 9am (when leaving the boutique) and 6.30pm (when leaving the boutique last) from Monday to Friday.
ARTICLE 3. CONTACT
For any question or request for information concerning the site, or any report of illicit content or activities, the user may contact the publisher at the following e-mail address: info@copymage.com or send a registered letter with acknowledgement of receipt to SAS COPYMAGE - SERVICE PRINT+ - 8 RUE SAINT ROCH
ARTICLE 4. ACCEPTANCE OF THE TERMS OF USE
Access to and use of the site are subject to the unreserved acceptance of and compliance with these General Terms of Use.
The publisher reserves the right to modify, at any time and without prior notice, the site and services as well as the present GTC, in particular to adapt to the evolution of the site by making available new functionalities or deleting or modifying existing functionalities and to comply with the law.
The user is therefore advised to refer to the latest version of the GCU, which can be accessed at any time on the site, before browsing. In the event of disagreement with the GTC, the user may not use the site.
ARTICLE 5. ACCESS AND NAVIGATION
The publisher implements the technical solutions at its disposal to allow access to the site 24 hours a day, 7 days a week. Nevertheless, it may at any time suspend, limit or interrupt access to the site or to certain pages of the site in order to carry out updates, modifications of its content or any other action deemed necessary for the proper functioning of the site.
Connecting to and browsing the copymage.com website implies unreserved acceptance of these General Conditions of Use, regardless of the technical means of access and the terminals used.
These GTU apply, as necessary, to any variation or extension of the site on existing or future social and/or community networks.
ARTICLE 6. SITE MANAGEMENT
For the proper management of the site, the editor may at any time:
- suspend, interrupt or limit access to all or part of the site, reserve access to the site, or to certain parts of the site, to a specific category of Internet user;
- delete any information that may disrupt the operation of the site or contravene national or international laws or the rules of Netiquette;
- suspend the site in order to make updates.
ARTICLE 7. SERVICES RESERVED FOR REGISTERED USERS
7.1 REGISTRATION
Access to certain services is conditional on the user's registration.
Registration and access to the site's services are reserved exclusively for legally capable individuals who have completed and validated the registration form available online on the copymage.com site, as well as the present General Terms of Use.
When registering, the user undertakes to provide accurate, sincere and up-to-date information on his/her person and civil status. The user must also regularly check the data concerning him or her in order to maintain its accuracy.
The user must therefore provide a valid e-mail address, to which the site will send him/her a confirmation of his/her registration to its services. An e-mail address may not be used several times to register for services.
Any communication made by copymage.com and its partners is therefore deemed to have been received and read by the user. The latter therefore undertakes to regularly consult the messages received at this e-mail address and to reply within a reasonable time if necessary.
L’utilisateur s’il le désire peut se voir attribuer un identifiant lui permettant d’accéder à un espace dont l’accès lui est réservé (ci-après “Espace personnel”), en complément de la saisie de son mot de passe.
The login is definitive, but the password can be changed online by the user in his personal space. The password is personal and confidential, and the user undertakes not to communicate it to third parties.
copymage.com reserves the right to refuse a registration request for services in the event that the User fails to comply with the provisions of these General Terms of Use.
7.2 DEREGISTRATION
The regularly registered user may request to be removed from the list at any time by contacting copymage.com at info@copymage.com.
ARTICLE 8. RESPONSIBILITIES
The publisher is only responsible for the content that he has edited himself.
The publisher is not responsible:
- in the event of technical or computer problems or failures or compatibility of the site with any hardware or software;
- direct or indirect, material or immaterial, foreseeable or unforeseeable damage resulting from the use or difficulties in using the site or its services;
- the intrinsic characteristics of the Internet, in particular those relating to the unreliability and lack of security of the information circulating on it;
- illicit contents or activities using its site, without having had due knowledge of them within the meaning of Law n° 2004-575 of 21 June 2004 for confidence in the digital economy and Law n°2004-801 of 6 August 2004 relating to the protection of individuals with regard to the processing of personal data.
Furthermore, the site cannot guarantee the accuracy, completeness and topicality of the information provided.
The user is responsible for :
- the protection of its equipment and data;
- of the content it publishes;
- the use of the site or its services;
- if it does not respect the letter or the spirit of these GTC.
ARTICLE 9. HYPERTEXT LINKS
The site may contain hypertext links to other websites over which copymage.com has no control. In spite of prior and regular checks carried out by the publisher, the latter declines all responsibility for the content that may be found on these sites.
The publisher authorises the creation of hyperlinks to any page or document on its site, provided that these links are not set up for commercial or advertising purposes.
In addition, prior information from the site editor is required before any hypertext link is set up.
Excluded from this authorisation are sites disseminating information of an illicit, violent, polemical, pornographic or xenophobic nature, or which may offend the sensibilities of the majority of people.
Finally, copymage.com reserves the right to remove a hypertext link to its site at any time, if the site considers that it does not comply with its editorial policy.
ARTICLE 10. DATA COLLECTION
The site complies with the provisions of law n°78-17 of 6 January 1978 relating to information technology, files and freedoms. In accordance with the provisions of the aforementioned law, the user benefits, in particular, from a right of opposition (articles 32 and 38), access (articles 38 and 39) and rectification (article 40) of data concerning him/her.
In order to make use of any of the above rights, the user must contact the publisher by e-mail at the following address: info@copymage.com, or by registered mail addressed to the publisher's registered office, stating the user's surname, first name(s), address, e-mail address and telephone number.
ARTICLE 11. COOKIES
Le site a éventuellement recours aux techniques de “cookies” lui permettant de traiter des statistiques et des informations sur le trafic, de faciliter la navigation et d’améliorer le service pour le confort de l’utilisateur, lequel peut s’opposer à l’enregistrement de ces “cookies” en configurant son logiciel de navigation.
ARTICLE 12. INTELLECTUAL PROPERTY
The structure of the site, as well as the texts, graphics, images, photographs, sounds, videos and computer applications that make it up, are the property of the publisher and are protected as such by the laws in force concerning intellectual property.
Any representation, reproduction, adaptation or partial or total exploitation of the contents, trademarks and services offered by the site, by any process whatsoever, without the prior, express and written authorisation of the publisher, is strictly prohibited and would be likely to constitute an infringement within the meaning of Articles L. 335-2 et seq. of the Intellectual Property Code. With the exception of elements expressly designated as free of rights on the site.
Access to the site does not constitute recognition of a right and, in general, does not confer any intellectual property right relating to any element of the site, which remain the exclusive property of the publisher.
The user is prohibited from introducing data to the site that would modify or be likely to modify its content or appearance.
ARTICLE 13. Applicable law and competent jurisdiction
The present GTC are governed by French law. The seller is established in France in a stable and durable manner in order to effectively carry out its activity, regardless of the location of its registered office in the case of a legal entity.
In the event of a dispute or claim, the customer shall first contact the seller to obtain an amicable solution.
In the event of a dispute, the Commercial Court of the seller's registered office shall have sole jurisdiction, even in the event of a guarantee appeal or multiple defendants.
GENERAL TERMS AND CONDITIONS OF SALE
PREAMBLE
The site is published by the seller, SAS COPYMAGE, whose registered office is located at the following address: 8 RUE SAINT ROCH, and registered at 401 297 619.
Seller's individual intra-community identification number: FR67 401297619
The following provisions are intended to define the general conditions of sale on the copymage.com website
Les présentes conditions générales de vente (ci-après “CGV”) définissent les droits et obligations contractuels du vendeur et de son client dans le cadre d’une vente à distance et par voie électronique de biens et produits.
The GTC shall exclusively govern the relationship between the seller and the customer.
The GTC express the entirety of the obligations of the parties. The customer is deemed to accept them without reservation, failing which the order will not be validated.
In case of doubt about any of the terms and conditions of sale, the current practices in the sector of distance selling by companies whose registered office is in France and the Consumer Code shall apply.
The seller reserves the right to modify the GTC from time to time. The changes will be applicable as soon as they are published online.
ARTICLE 1. CATALOGUE OR ONLINE SHOP AND LIMITED LIABILITY
Through the site, the seller provides the customer with a catalogue or an online shop presenting the products sold as accurately as possible, without the photographs having any contractual value.
The products are described and presented as accurately as possible. However, in the event of errors or omissions in the presentation, the seller cannot be held responsible.
Products are offered while stocks last
The prices and taxes relating to the sale of the products are specified in the catalogue or the online shop.
The client is deemed to have the right to reproduce the work entrusted to him and the seller cannot be held responsible in the event of counterfeiting.
The destination of the products offered as well as their use is the sole responsibility of the customer. In no case shall the seller be held liable for any infringement related to the use of the products made.
Defects, production errors, as well as delays in delivery, shall in no case engage the responsibility of the seller for any damage suffered by the customer, whatever their nature or amount.
It is the customer's responsibility to check the conformity of the order upon receipt. In the event of a problem, the customer must immediately notify the seller in writing. No complaint will be accepted afterwards.
ARTICLE 2. PRESENTATION OF THE SITE
The purpose of the copymage.com website is to print and process documents via an online site, collection from shops and dispatch. copymage.com prints or has printed on behalf of its customers.
copymage.com undertakes to make the printed documents available in the Paris boutique or to deliver them via our delivery partner according to the time slot selected by the customer, to the address correctly provided by the latter, between 9am (when leaving the boutique) and 6.30pm (when leaving the boutique last) from Monday to Friday.
ARTICLE 3. PRICES
The seller reserves the right to change its prices at any time by publishing them online.
Only the prices in force at the time of the order will apply, subject to availability of the products at that time.
The prices are indicated in euros (excluding taxes and including all taxes) and do not take into account the delivery costs, which are invoiced in addition if necessary. Delivery costs are indicated before the order is validated by the customer.
The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will automatically be reflected in the price of the products in the catalogue or in the online shop. If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, either upwards or downwards, this change could be passed on to the sale price of the products.
The total amount of the order (including all taxes) and delivery costs, is indicated before final validation of the order form.
Payment of the full price must be made at the time of ordering.
ARTICLE 4. ONLINE ORDERING
The customer has the possibility to fill in an order form online, by means of an electronic form. By filling in the electronic form, the customer accepts the price and the description of the products.
The customer will have to accept by clicking in the indicated place, the present general conditions of sale, for his order to be validated.
The customer shall provide a valid e-mail address and delivery address and hereby acknowledges that any exchange with the seller may take place by means of this address.
The customer must also choose the delivery method and validate the payment method.
The seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem with the customer's account until the problem is resolved.
Article 4.1 Ordering process
The services offered by copymage.com can only be ordered through the copymage.com website
The completion of an order in two and a half hours is correlated to the quantity of pages to be printed. Thus, depending on the number of pages, the deadline is likely to be affected. If the order contains a request for finishing (binding, stapling, cutting of bleeds) the maximum quantity of printable pages will also be impacted.
When the option is offered by the site, the customer can view the document they have transferred and the finishing option they have chosen on the dedicated page. The colour rendering of the document that appears during this stage is not contractual and variations may appear between the rendering on the screen and the rendering on paper. Indeed, the colours may look different depending on the working software used, the computer and the quality of the image on the client's screen. Consequently, copymage.com cannot be held responsible for any difference between the colours displayed and the colours of the product delivered.
copymage.com shall in no way be held responsible for any mistakes or errors contained in the body of the document that the customer may have missed, for pages that have been omitted or for other errors included in the customer's file. The validation of the order, by means of the validation click, in addition to definitively fixing the terms and conditions of the sale, will have the value of a Good To Print (GTP). The data recorded on this e-commerce site constitutes a detailed description of the services ordered.
copymage.com reserves the right to refuse an order for goods or services placed on its site, if it contravenes the rules and professional practices of the reprographic or graphic industries, or if, for technical reasons, copymage.com is unable to provide the service requested, without the customer being able to claim any compensation from copymage.com in the event of refusal.
Clients are assumed to hold the reproduction rights to the documents they entrust to us for printing. This work is carried out on the instructions of the clients and under their full civil or criminal liability. In particular for all infringements of the Penal Code and the Intellectual Property Code.
copymage.com shall only be obliged to fulfil orders while stocks last.
ARTICLE 5. CONFIDENTIALITY
The entire ordering process, from the transfer of documents to the choice of payment method, is carried out using the SSL protocol which guarantees the encryption of transmitted data, indicated by the green padlock in the URL. copymage.com aims to limit its intervention in the file as much as possible. At no time during the printing process does copymage.com have any knowledge of the content of the documents transferred, as this is only revealed at the end of the printing phase.
copymage.com also undertakes to destroy the documents submitted for printing once the complaint period has expired.
ARTICLE 6. CONFIRMATION AND PAYMENT OF THE ORDER
This is an order with a payment obligation, which means that the placing of the order implies payment by the customer.
ARTICLE 6.1 PAYMENT
The customer makes the payment at the time of the final validation of the order by specifying his credit card number.
The customer guarantees the seller that he/she has the necessary authorisations to use this method of payment and acknowledges that the information given to this effect is proof of his/her consent to the sale as well as to the payability of the sums due under the order.
Payment is made by credit card via the secure site Stripe.com which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can gain knowledge of it during transport on the network.
Stripe uses 3D Secure technology. If the Customer's card is identified as 3D Secure, the authentication page of their bank will be displayed at the time of payment to allow them to enter their secret code (date of birth, code by sms etc.) and pay in complete security.
The Customer expressly acknowledges that the communication of his/her bank card number to Stripe shall constitute authorisation to debit his/her account for the amount of the products ordered.
Payment information will be stored on Stripe's servers at the customer's request. Under no circumstances is this information stored on copymage.com's servers.
The data recorded and kept by the copymage.com website constitutes proof of the order and of all transactions made. The data recorded by Stripe constitutes proof of financial transactions. As the publisher of the copymage.com website is not responsible for the Stripe.com website, it may not be held liable by the Customer for the consequences of misuse of the Stripe.com website on his part, nor for the inaccessibility of these websites if this should occur.
The seller has set up a procedure for verifying orders and means of payment in order to reasonably guarantee against any fraudulent use of a means of payment, including by asking the customer for identification data.
In the event of refusal to authorise payment by credit card by the accredited organisations or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery and invites the customer to contact his bank.
The seller also reserves the right to refuse an order from a buyer who has not paid in full or in part for a previous order or with whom a payment dispute is pending.
ARTICLE 6.2 CONFIRMATION
Upon receipt of the validation of the purchase and payment by the customer, the seller will send the customer confirmation of receipt of the order form to the e-mail address specified by the customer.
The customer can access his invoices from his customer account if he has created an account.
For any question relating to the follow-up of an order, the customer can contact the customer service by email at this address: info@copymage.com
ARTICLE 7. ELECTRONIC SIGNATURE
In accordance with the provisions of Law No. 0888-088 bb 18 acfa 0888, the provision of the buyer's credit card number online and the final validation of the order are proof of the customer's agreement, of the payability of the sums due under the order form, and of the signature and express acceptance of all the operations carried out.
ARTICLE 8. PROOF OF TRANSACTION
Communications, orders and payments between the customer and the seller can be proven thanks to the computerised registers kept in the seller's computer systems under reasonable security conditions. The order forms and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.
ARTICLE 9. METHOD OF PAYMENT
All the payment methods available to the customer are listed on the seller's website. The customer guarantees the seller that he has the necessary authorisations to use the method of payment chosen by him when placing the order.
ARTICLE 10. LIVRAISON & RETRAIT
Delivery is only made after confirmation of payment by the seller's bank.
The products are delivered to the address indicated by the customer on the online order form, the customer being responsible for ensuring the accuracy of all information required for delivery.
Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.
Except in cases of force majeure, delivery is made by the method chosen by the customer.
In the case of express delivery, the delivery time is as follows: approximately 2.5 hours if the delivery address and the order time are compatible. In this case, the service is provided by our partner Stuart. The delivery area is any address located within 10 km by bicycle from 8 rue Saint Roch 75001 Paris. The advertisement concerning delivery time fully reflects the figures provided by Stuart.
The seller cannot be held responsible for delays in delivery, whatever the cause or reason.
The order will be delivered to the shop in exchange for the order number and the name used for the order.
Copymage se réserve le droit détruire toute commande non récupérée au bout de 3 mois sans que cela n’ouvre le droit à un remboursement ou à une nouvelle production de la commande.
ARTICLE 10.1 VERIFICATION OF THE ORDER AND RETURN OF THE ORDER
At the time of delivery or collection from the shop, the customer must check the condition and conformity of the products. If there is a complaint to be made, the buyer must follow this process:
- For the "delivery" option, all complaints must be sent to copymage.com by taking an HD quality photo (minimum size: 8 megapixels) via the address info@copymage.com. In addition to the photo, the email must contain the customer's contact details, the order number and the reason for the complaint. If the complaint is justified, the document(s) will be handed over to a courier, whose payment is ensured by copymage.com. The customer also has the option of visiting the shop. The maximum time limit for complaints is 6 hours after receipt of the document. Any claim made after this time will not be processed.
- For the "pick-up in shop" option, the customer must make the claim within 3 hours of picking up the goods in the shop. Any claim made after this time will not be processed. The claim must be made either directly in the shop or remotely under the same conditions as for the previous point.
copymage.com will not issue any refunds. If a defect is found on the part of both parties (the seller and the customer), a reprint of the document will be offered at the company's expense.
A complaint by the customer does not suspend payment by the customer for the orders concerned. Goods and services supplied and accepted after the above-mentioned deadlines shall not be taken back.
The customer must, if necessary, inform the seller of his reservations in the following manner: Any reservation not made in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the seller from all liability towards the customer.
copymage.com is automatically released from its delivery obligations in the following cases: omission or inaccuracy of information provided by the customer when ordering, force majeure, strike, bad weather interrupting the delivery service and acts of God.
ARTICLE 10.3 DELIVERY ERROR
In the event of an error in the delivery of the products, the customer shall file a complaint with the seller on the day of delivery or at the latest on the first working day following delivery.
The claim can be made in the following ways:
By email: info@copymage.com
By post with acknowledgement of receipt: COPYMAGE SAS - Service client Print+ - 8 rue Saint Roch - 75001 Paris
Any claim not made in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the seller from any liability towards the customer.
ARTICLE 10.4 4-HOUR EXPRESS DELIVERY HELD OR REFUNDED
-All orders placed on the same day before 2.30 pm. For all orders placed after these times, the 4H express printing deadlines will no longer be guaranteed and production may be postponed to the next working day. A new deadline will then be calculated and communicated by your consultant.
ARTICLE 11. UNAVAILABILITY OF PRODUCTS AND REFUND
In case of unavailability of an ordered product, the customer will be informed by e-mail.
The customer will have the possibility to cancel his order and will have the choice between the reimbursement of the sums paid by him within 30 days at the latest of their payment, or to exchange the product.
ARTICLE 12. DATA PROTECTION
The seller will keep in its computer systems and under reasonable security conditions a proof of the transaction including the order form and the invoice.
The seller guarantees the protection of the customer's personal data.
The customer has the right to access, modify and delete the information collected by contacting the customer service at this address: info@copymage.com
ARTICLE 13. FORCE MAJEURE
The parties shall be exonerated from their obligations in the event that a circumstance constituting a case of force majeure as defined by Article 1218 of the Civil Code prevents their execution. The obligations of the parties shall be suspended.
The party invoking such a circumstance shall notify the other party immediately upon its occurrence and disappearance.
Are considered as cases of force majeure all facts or circumstances irresistible and unforeseeable, unavoidable and which could not be prevented by the latter, despite all reasonably possible efforts, defined as such by French jurisprudence and in particular, the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the stoppage of telecommunications networks.
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
ARTICLE 14. APPLICABLE LAW AND COMPETENT JURISDICTION
The seller is established in France in a stable and lasting manner in order to effectively carry out his activity, regardless of where his registered office is located in the case of a legal person.
Therefore, these GTC are subject to the application of French law, excluding the provisions of the Vienna Convention.
In the event of a dispute or claim, the customer shall first contact the seller to obtain an amicable solution.
In the event of a dispute, the Commercial Court of the seller's registered office shall have sole jurisdiction, even in the event of a guarantee appeal or multiple defendants.
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